Gaya APA
Tjiptono, F., Diana, A.
(1996).
Total Quality Management
(
Ed. 2, Cet. 1)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management".
Ed. 2, Cet. 1
Yogyakarta:
Andi Offset,
1996.
Buku FE.